The IT-CNP internship program introduces AWS cloud administration and security concepts, AWS Well Architected Framework and other frameworks that are used to meet the technical administration, risk management and compliance needs of both government and commercial clients. IT-CNP has multiple intern position openings available now with immediate start dates.
As an intern for IT-CNP, Inc., you will experience the AWS cloud administration combined with cyber security and compliance concepts in a real-world setting. You will have an in-depth look at the day-to-day responsibilities of a cloud administrator and learn how to perform various AWS cloud administration tasks. You will receive guidance and work closely with experienced AWS Cloud Administration professionals. The mentor assigned to you will serve as a vital source of information and advice by offering timely and constructive feedback on your performance throughout the program. The work you will perform during your internship will help you improve your professional and technical writing skills. Our corporate culture is collaborative and encourages team members to take the initiative and seek on-the-job learning opportunities.
Position
AWS Cloud Administration Intern
Description
You should have proven problem-solving skills and the ability to work both independently and with a team to meet aggressive timelines. Successful applicants are able to work in a fast-paced, highly collaborative environment. We are looking for applicants who take pride in the quality of their work and who share our commitment to honesty, integrity, and personal accountability. You must have strong verbal and written communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts. A sense of urgency for task completion and for client experience are essential. Desire to learn AWS services and apply that knowledge in everyday tasking is a must!
Essential Duties and Responsibilities
- Monitor Service Desk queues for AWS tickets assigned and process first-in first-out based on priority
- Modify configurations as authorized
- Perform root cause analysis for basic end user problems
- Resolve basic level support requests (e.g. password resets)
- Assist with basic security related tasking (e.g. assist vulnerability scanner connectivity troubleshooting)
- Perform basic AWS environment buildouts (e.g. VPC, EC2, Transient Gateway, etc.)
- Work on basic Infrastructure as Code automation
- Create technical documentation
- Escalate technical support issues internally
- Evaluate documented resolutions and help contribute to the resolutions library.
- Develop help sheets and FAQ lists for end users
- Provide a consistent level of professional and considerate support to clients in an effort to develop and maintain relationships of trust and open communication
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: This position is intended for college/technical school Seniors enrolled in an accredited two or four-year college or university. (Juniors are also welcome to apply) pursuing an information technology degree or a related field of study. Must have a minimum 3.0 cumulative GPA, and possess an ability to pass a background check and provide proof of U.S. Citizenship.
- Knowledge, Skills and Abilities: Must be familiar with basic technology concepts e.g. networking, computer structure, Internet connectivity, as well as possess a basic knowledge of AWS services and how they interact with each other. An AWS Cloud Practitioner Certification is a plus. Possession of any programming language skills that allow for further growth in Infrastructure-as-Code area automation is a plus.
- Physical Demands: While performing the duties of this job, the intern is regularly required to communicate with and present information to others and access information using a computer for several hours at a time. Interns must have mobility throughout the office.
- Emotional Demands: The intern must be emotionally mature and be able to handle difficult and complex client and work-related situations. Candidates must possess strong problem solving, conflict resolution, and interpersonal skills. Must be self-driven and possess a positive mental attitude. Can get along with other co-workers or peers without exhibiting behavioral extremes and respond appropriately to constructive criticism from a supervisor.
- Collaboration/Teamwork: AWS Cloud Service Desk Intern creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others’ strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.
- Intellectual Demands: Excellent written and verbal communication skills are essential, as well as effective organizational, multi-tasking, and prioritization skills. Candidates must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to effectively present information and respond to questions from clients, vendors and employees.
- Commute: Must be able to reliably commute to a Columbia, Maryland headquarters to meet the assigned work schedule at least 3 days per week for a full 8-hour work day (not including a break for lunch). Occasional schedule changes will be allowed to accommodate school-related activities when arranged and approved in advance.
- Work Environment: Professional office setting working collaboratively with peers and other IT professionals.