The Federal Bureau of Investigation (FBI) Information Technology Supplies and Support Services 2nd Generation (ITSSS-2) Blanket Purchase agreement (BPA) provides cloud service offerings and IT support services to the FBI.  The services and capabilities supported by the ITSSS-2 BPA provide critical IT support to DOI organizations to satisfy current and future IT requirements.

Summary

The FBI is a federal law enforcement agency that is the principal investigative arm of the DOJ. The FBI establishes and manages many projects and programs that vary in scope. The ITSSSS-2 BPA is a critical component in advancing the FBI’s mission and providing a mechanism to deliver contractor expertise across a wide range of FBI objectives and programs.  

Core Management Components include:

  • Infrastructure Solutions/ Services
  • Cybersecurity, Information Assurance, and Disaster Recovery Services 
  • Enterprise Computing, Data Center, Network, and Storage services
  • Business Application Solutions/ Services
  • Other IT Solutions/ Services

Quality Assurance

For every task order performed by GovDataHosting, we generate a service-specific Quality Assurance Surveillance Plan (QASP). GovDataHosting Quality Management Office conducts a periodic review of all active task orders to ensure that quality measurement matrices used by project management team are reflective of task order requirements and meet the highest quality standards expected by each customer.

GovDataHosting achieves its quality assurance management goals by adhering to the following quality principles:

  • Commitment to 100% customer satisfaction - our most important business objective
  • Commitment to high quality in corporate standards, professionalism, and technical competence
  • Encouragement of quality improvement initiatives and recognition of individual contribution
  • Adherence to the highest standards of ethics and business conduct
  • Identification of new opportunities for quality improvement
  • Management commitment to the importance of quality optimization

ITSSS-2 BPA Point of Contact

ITSSS-2 BPA Contract Administrator
Telephone: 410-884-1004
Email: FBI-ITSSS2@it-cnp.com